ITIL Service Transition
ITIL Service Transition
Change Management
Whitmore solutions are able to provide detailed knowledge and experience of these functions. Our services include:
- Process assessment to ensure effectiveness
- Demonstrating the difference between a Change Administration and Change Management function
- Implementation of change Advisory Board - CAB and Emergency Advisory Board - ECAB functions
- Development of effective Change Models
- Review of communication effectiveness (including the Forward Schedule of Change - FSC)
- review of Change Management reporting and effectiveness
- Reviewing links to other ITIL processes e.g. Incident and Problem Management
- change Procedure development
Release and Deployment Management
These processes are closely linked with the change Management team and procedures. Our services include:
- Development of release deployment plans and strategies
- Development of release packages
- Formalisation of the links to other ITIL processes and in particular Change and Asset and Configuration Management
- Build, test, testing and backout of releases into production
- Release and Deployment Procedure development
Asset and Configuration Management
Closely linked to all ITIl and Operational processes and activities. The Configuration Management System (CMS) forms part of the Service Asset and Configuration Management (SACM) processes. Related services includes:
- Undertaking of asset and configuration audits
- creation of asset and configuration baselines
- Development of CMS / CI structures
- CMS data population
- SACM process development
To learn more information regarding our ITIL Services, select an option from the left hand Services/Products menu or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
