ITIL Service Strategy
ITIL Service Strategy
ITIL Best Practice Implementation
Whitmore Solutions are able to assist Customers in determining how their organization can embrace and implement ITIL, either into a single process or function or across their entire IT organization.
We will develop clear steps to show how the transition from a Customer vision can be progressed to become an effective ITIL implementation.
We are able to demonstrate clear benefits and the Return on Investment (ROI) resulting from implementation
Service Portfolio Management
An important component of the Service Strategy stage of the Service Management Lifecycle is the development of a Service Portfolio including the Service Catalogue.
Whitmore Solutions will work closely with their Customers to understand and document:
- The organization (divisions, departments, cost centres etc.)
- The market spaces in which they operate
- The services currently in use
- New services in the Service Pipeline
- Service Provider details (including details of third party services)
- Contractual commitments
- Ongoing Service Improvement Plans and initiatives
Service Catalogue
The Service Catalogue is a critical component of the Service Portfolio. It shows details of all services that are currently active and approved to be offered to Customers. The document/ database is an enabler to the understanding and implementation of ITIL best practices and is used for example in the development of Service Level Requirements (SLRs), Customer / Provider Service Level Agreements (SLAs), internal Operational Level Agreements (OLAs) and external Underpinning Contracts (UCs).
Whitmore Solutions can provide skilled resources to:
- Work with internal and third party teams to collate Customer, market and Service information
- Develop the Service Catalogue (either as a document or database)
- Identify and develop links to other Business and Service Management initiatives
Sourcing Structures
Whitmore Solutions have extensive experience of both internal and external outsourced service provision. We are able to assist our Customers in determining the most appropriate Sourcing Strategy for their organization and operational fucnctions and processes.
To learn more information regarding our ITIL Services, select an option from the left hand Services/Products menu or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
