Process Engineering
Process Engineering
PROCESS ENGINEERING IS AN IMPROVEMENT PHILOSOPHY
It aims to achieve step improvements in performance by re-engineering the processes through which an organisation operates. Focus is on maximising their value-added content and minimising unnecessary attributes (e.g. time, cost, complexity, duplications etc..).
This approach can be applied at an individual process level or to the whole organisation. Benefits are achieved through a cycle of benchmarking, assessment (including facilitation of self-assessment), interviews with process owners / contributors, process / process map engineering, process step testing.
BENEFITS
Processes (and associated policies, procedures, work instructions etc.) provide change and transformation toward a defined end goal.
Processes should not remain as static documents but should embrace feedback from their Owners, Users etc. for self- corrective action and continual re-development, ensuring they remain fit for purpose.
Benefits are numerous and include:
| Improved quality and consistency of processes |
| Reduced process time as a result of process streamlining |
| Removal of unnecessary or duplicate process steps |
| Increased Customer / User satisfaction |
| Reduced time to market |
| All process inputs and outputs fully understood and documented |
| Reduced cost |
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Consistent process format adoption by all teams |
| Generation of Continual Service Improvement initiatives |
| Increased internal resource knowledge |
PROCESS CHARACTERISTICS
When developing processes, Whitmore Solutions Consultants ensure that certain key characteristics are considered and included:
Processes must be MEASURABLE. Measures will clearly differ depending on the process and audience.
Processes are inplace to provide EXPLICIT RESULTS. If the result cannot be clearly articulated (e.g. a cost saving, reduced changes, numeric change), then it is questionable whether the process isneeded.
Every process requires an OWNER.
Every process should deliver results to a CUSTOMER or STAKEHOLDER.
PROCESS ENGINEERING AND TECHNICAL AUTHORING
Our Consultants have provided Process Engineering services across both business and IT functions working in a number of different industry sectors. Process development has included:
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ITIL Processes
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Information Security Management processes
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Data Centre Management processes
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Technical processes
For further information, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
